Shipping Policy

At TopWheel, we are committed to providing transparent and reliable shipping services to our global customers. Below is a detailed breakdown of our shipping timelines and policies to help you plan your purchase:


1. Standard Spare Parts & Accessories

  • Origin: Shipped from our warehouse in Shenzhen, China.
  • Processing Time: Orders are processed and shipped within 2 business days after payment confirmation.
  • Delivery Time: After dispatch, please allow approximately 5–15 business days for delivery to your address.

2. Hazardous Goods (Battery Packs & Motors)

Due to safety regulations, pure battery packs and electric motors are classified as dangerous goods and require special shipping channels.
  • Processing Time: Orders are processed and shipped within 5 business days after payment confirmation.
  • Delivery Time: After dispatch, please allow approximately 15–25 business days for delivery to your address.

3. Local Warehouse Stock (Scooters & Unicycles)

For orders fulfilled from our overseas warehouses in Poland, Spain, or the USA:
  • Processing Time: Orders are processed and shipped within 2 business days after payment confirmation.
  • Delivery Time: After dispatch, please allow approximately 5–12 business days for delivery to your address.

4. Pre-order Items

For products explicitly marked as "Pre-order" on the product page:
  • Processing & Delivery Time: The shipping and delivery timeline will be as specified in the product description. Please carefully review the details on the product page for the most accurate information.


If you have any questions about our shipping policy, or if you need further clarification on your order status, please do not hesitate to contact our customer service team. We are here to assist you and resolve any concerns you may have.